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FAQ's

 

Questions And Answers

WHY PURCHASE FROM SALSBURY INDUSTRIES?

Established in 1936, Salsbury Industries is the industry leader in manufacturing and distributing commercial mailboxes, residential mailboxes and signage. Our warehouses are filled with inventory and most standard orders ship within 1 to 2 days from the time the order is received. Whether you are building a mail center or buying a single mailbox or custom sign for your home, Salsbury Industries is your one-stop source. Thank you for visiting us at mailboxes.com.

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CAN YOU MAIL ME A FREE CATALOG?

Certainly. Click here to REQUEST A FREE CATALOG.

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CAN YOU PROVIDE A FREE QUOTATION?

Absolutely. For volume purchases, click here to REQUEST A FREE QUOTATION.

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WHAT IS ISO 9001: 2008?

ISO 9001: 2008 is an internationally agreed upon standard that describes a system by which a company can demonstrate their commitment to product quality in all of their activities. Quality must be built into a product by the use of a management system that assures all activities associated with product quality are appropriately managed and controlled. If a company successfully completes an audit by an ISO-accredited third party auditing company, then ISO 9001: 2008 certification is awarded. Salsbury Industries is an ISO 9001: 2008 certified company.

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HOW DO I FIND PRODUCTS?

Use our Search. It is on the top right of every web page - just enter an item name, a keyword or an item number from a Salsbury Industries catalog and click the red Search button. You can also find products by selecting one of our major categories 'Commercial Mailboxes' for USPS Access, ‘Commercial Mailboxes’ for Private Access, 'Residential Mailboxes' and 'Signage'.

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WHAT IS THE DIFFERENCE BETWEEN PRODUCTS FOR U.S. POSTAL SERVICE ACCESS AND PRODUCTS FOR PRIVATE ACCESS?

USPS Delivery

USPS Delivery - Choose from this group of products when the U.S. POSTAL SERVICE will be delivering the mail.  Your local postmaster will visit your site and install a master postal lock (when applicable) that allows access to the unit by a U.S. Postal Service employee through one master door opening.

Private Delivery

Private Delivery - Choose from this group of products when a PRIVATE individual (non-USPS employee) will be delivering the mail.  Your order will include a factory installed master commercial lock (when applicable) that allows access to the unit through one master door opening.  

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WHAT IS STANDARD USPS-STD-4B+?

The demand for improved mailbox security prompted the United States Postal Service to develop this standard. This standard requires manufacturers to strengthen and improve the master door (arrow lock compartment) on vertical style apartment house mail receptacles (3500 series) and horizontal style apartment house mail receptacles (3600 series). All Salsbury Industries 3500 and 3600 series mailboxes are USPS approved and in full compliance with the requirements of USPS-STD-4B+. These 4B+ vertical and 4B+ horizontal mailboxes are approved for replacement and/or retrofit installations effective October 2006. For new construction or major remodels, 4C horizontal mailboxes (3700 series) are required.

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WHAT IS STANDARD USPS-STD-4C?

The United States Postal Service addressed the shape of mailbox compartments and the demand for more secure mail and parcel delivery with a new standard, USPS-STD-4C. This standard replaces the traditional cube style compartments with more flat style compartments as well as incorporates fully integrated or stand-alone parcel locker options into the mailbox. A minimum of one parcel locker is required for every ten (10) tenant compartments. Parcel lockers are not required in installation sites with less than ten (10) tenant compartments. Salsbury Industries 3700 series 4C standard and custom high security horizontal mailboxes and fully integrated and stand-alone parcel lockers have been USPS approved and meet the specifications of USPS-STD-4C. This standard requires that 4C horizontal mailboxes and parcel lockers be installed in all new construction projects and major remodels effective October 2006.

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HOW DO I ORDER ON-LINE?

Just start shopping! When you find something you like, click the ADD TO CART button next to that item. It will be saved in your Shopping Cart until you are ready to check out. You will have plenty of time to review and change your order before you submit it. When you check out, you will have the opportunity to register which will create a mailboxes.com account or you can use our simple 'Guest Checkout' procedure for a one time transaction. Either way, your personal information and transactions are secure.

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IS IT SAFE TO USE MY CREDIT CARD INFORMATION ON THE WEBSITE?

Absolutely. All information you transmit to Salsbury Industries is protected with the most advanced security measures available. Or if you prefer, you can browse our on-line catalog and make your selections, then simply phone your order to 1-800-624-5269 or fax it to 1-800-624-5299 or mail it to 1010 East 62nd Street, Los Angeles, CA 90001-1598.

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WHAT CREDIT CARDS DOES SALSBURY INDUSTRIES ACCEPT?

We accept Visa, MasterCard, American Express and Discover.

Visa, MasterCard, American Express and Discover.

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DOES SALSBURY INDUSTRIES ACCEPT PAYPAL?

We accept PayPal as a method of payment for web orders only.
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DOES SALSBURY INDUSTRIES CHARGE SALES TAX?

Sales tax is applied to orders shipped to California and Ohio addresses only.

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DOES SALSBURY INDUSTRIES SHIP INTERNATIONALLY?

Yes, we welcome international orders.

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WHAT ARE THE BENEFITS OF MEMBERSHIP AT MAILBOXES.COM?

Registering takes only minutes and is absolutely free. The benefits of membership are plentiful and include quick and efficient check out, on-line order tracking, order status and history, your personalized address book and information on exciting news and specials at Salsbury Industries. Register today - you will be glad you did. Click here to register.

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