Privacy Policy

Salsbury Industries (Mailboxes.com) operates this website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (collectively, the “Services”). Mailboxes.com is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use or make a purchase or other transaction through the Services, or otherwise communicate with us.

If there is a conflict between these Terms and Conditions and this Privacy Policy with respect to the collection, processing or disclosure of personal information, this Privacy Policy will control.

Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read and understand this Privacy Policy and the collection, use and disclosure of your personal information as described below.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you or another individual. Personal information does not include information that has been collected anonymously or de-identified so that it cannot reasonably identify or be linked to you.

Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences drawn from that information:

  • Contact Details. Your name, address, billing address, shipping address, telephone number and email address.
  • Financial Information. Credit card, debit card and financial account information, payment information, transaction details, form of payment and payment confirmations.
  • Account Information. Your username, password, security questions, preferences and account settings.
  • Transaction Information. Information regarding products you view, add to your cart or wish list, purchase, return, exchange or cancel, as well as information about past transactions.
  • Communications With Us. Information you provide when communicating with us, including customer service inquiries.
  • Device Information. Information about your device, browser or network connection, including your IP address and other unique identifiers.
  • Usage Information. Information regarding how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly From You. When you create an account, visit or use the Services, communicate with us or otherwise provide us with personal information.
  • Automatically Through the Services. From your device when you use our products or services or visit our website, including through cookies and similar technologies.
  • From Service Providers. When we engage third parties to provide technology or other services and they collect or process personal information on our behalf.
  • From Partners or Other Third Parties.

How We Use Your Personal Information

We may use your personal information for the following purposes:

  • Provide, Tailor and Improve the Services. We use personal information to provide the Services, process payments, fulfill orders, remember your preferences and products that may interest you, send account-related notifications, process purchases, returns, exchanges and other transactions, create and manage your account, arrange for shipping, facilitate returns and exchanges, enable product reviews and provide a customized shopping experience.
  • Marketing and Advertising. We may use personal information to send marketing, advertising and promotional communications by email, text message or postal mail and to show you advertisements for products or services on the Services or other websites, including advertisements based on your previous purchases, items added to your cart or other activity on the Services.
  • Security and Fraud Prevention. We use personal information to authenticate accounts, provide a secure payment and shopping experience, detect and investigate possible fraudulent, illegal, unsafe or malicious activity, protect public safety and secure the Services. If you register an account, you are responsible for keeping your account credentials secure. We recommend that you do not share your username, password or other access information with others.
  • Communicating With You. We use personal information to provide customer support, respond to your inquiries and maintain our business relationship with you.
  • Legal and Business Purposes. We may use personal information to comply with applicable law, respond to valid legal process or requests from law enforcement or government agencies, participate in civil discovery or legal proceedings, and enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate business or legal purposes, including:

  • Service Providers. We may disclose information to Shopify, vendors and other third parties that provide services on our behalf, including IT management, payment processing, data analytics, customer support, cloud storage, order fulfillment and shipping.
  • Business and Marketing Partners. We may disclose information to business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites. These partners may use your information in accordance with their own privacy policies.

Depending on where you reside, you may have the right to direct us not to share information about you for targeted advertising based on your online activity. You may exercise applicable opt-out rights through the options provided on the Services.

  • At Your Direction or With Your Consent. We may disclose information when you direct, request or otherwise consent to the disclosure, including when information is necessary to ship products to you or when you use social media widgets or login integrations.
  • Affiliates. We may disclose information to our affiliates or other members of our corporate group.
  • Business or Legal Transactions. We may disclose information in connection with a merger, acquisition, bankruptcy or other business transaction; to comply with legal obligations, subpoenas, search warrants or similar requests; to enforce our terms or policies; or to protect the Services, our rights and the rights of our customers or others.

Relationship With Shopify

The Services are hosted by Shopify. Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services.

Information you submit through the Services may be transmitted to and shared with Shopify and other third parties that may be located in countries other than the country where you reside.

We may also use certain Shopify enhanced features that incorporate information obtained from your interactions with our store, other merchants and Shopify. In these circumstances, Shopify may process personal information relating to those interactions and may be responsible for responding to certain requests regarding the use of that information.

For additional information about how Shopify uses personal information and the rights that may be available to you, please review the applicable Shopify privacy information available through the Services.

Third-Party Websites and Links

The Services may include links to websites or other online platforms operated by third parties. If you follow a link to a website that is not affiliated with or controlled by us, you should review that website's privacy policy, security practices and other applicable terms and conditions.

We are not responsible for the privacy, security, accuracy, completeness or reliability of third-party websites or the information available through those websites.

Information you provide through public or semi-public forums, including third party social media platforms, may be visible to other users of those platforms and may be used by those third parties in accordance with their own policies.

The inclusion of a link to a third-party website does not imply our endorsement of that website, its content or its owners or operators unless otherwise expressly stated.

Children's Data

The Services are not intended for use by children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction.

If you are the parent or guardian of a child who has provided us with personal information, you may contact us using the contact information below to request that the information be deleted.

As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell,” as those terms are defined by applicable law, the personal information of individuals under 16 years of age.

Security and Retention of Your Information

No security measures are completely secure, and we cannot guarantee the absolute security of your personal information. Information transmitted to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information.

The length of time we retain personal information depends on several factors, including whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes or enforce applicable agreements and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights regarding your personal information. These rights are not absolute and may apply only in certain circumstances. We may decline a request when permitted by applicable law.

  • Right to Access or Know. You may have the right to request access to the personal information we maintain about you.
  • Right to Delete. You may have the right to request that we delete personal information we maintain about you.
  • Right to Correct. You may have the right to request correction of inaccurate personal information we maintain about you.
  • Right to Data Portability. You may have the right to receive a copy of certain personal information we maintain about you and, in certain circumstances, request that it be transferred to a third party.
  • Right to Opt Out of Sale, Sharing or Targeted Advertising. Depending on where you reside, you may have the right to opt out of the “sale” or “sharing” of personal information or the processing of personal information for purposes considered “targeted advertising” under applicable privacy laws.

If you visit our website with a Global Privacy Control opt-out preference signal enabled, we may, where required by applicable law, treat that signal as a request to opt out for the applicable device and browser. If we are able to associate the device sending the signal with a Shopify account, the opt-out request may also be applied to that account.

Other than the Global Privacy Control, we do not recognize other “Do Not Track” signals that may be sent by your web browser or device.

  • Managing Communication Preferences. We may send promotional communications to you by email. You may opt out of promotional emails by using the unsubscribe option included in those communications. Even if you opt out of promotional communications, we may continue to send you non promotional communications regarding your account, orders or other transactions.

You may exercise applicable privacy rights through the options available on the Services or by contacting us using the contact information below.

We will not discriminate against you for exercising applicable privacy rights. We may need to verify your identity before processing a request, as permitted or required by law.

Where permitted by applicable law, you may designate an authorized agent to submit a request on your behalf. Before accepting a request from an authorized agent, we may require proof that you authorized the agent to act on your behalf and may require you to verify your identity directly with us.

We will respond to requests within the time periods required by applicable law.

Complaints

If you have a complaint regarding how we process your personal information, please contact us using the contact information below.

Depending on where you live, you may also have the right to appeal our decision regarding a privacy request or submit a complaint to your local data protection authority.

International Transfers

We may transfer, store and process your personal information outside the country where you live.

If we transfer personal information outside the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms, including the European Commission's Standard Contractual Clauses or equivalent contracts issued by the appropriate authority in the United Kingdom, unless the destination country has been determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal or regulatory reasons.

When we update this Privacy Policy, we will post the revised version on this website, update the “Last Updated” date and provide additional notice when required by applicable law.

Contact

If you have questions or concerns regarding our privacy practices or this Privacy Policy, please contact us:

Salsbury Industries (Mailboxes.com)
18300 Central Ave.
Carson, CA 90746
United States

Phone: +1 323-846-6700

Email: customerservice@mailboxes.com