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Shipping Policy

All prices are F.O.B. (Freight on Board) factory. Freight charges will be prepaid, collect or prepaid and added to the invoice (upon approved credit). Most products are in inventory and ship within 1 to 2 days from the time an order is received. Large and/or custom orders vary in shipping times and may be drop shipped from separate locations. Specific shipping dates cannot be guaranteed. Products are generally shipped via U.S. Mail or FedEx Expedited deliveries are available. Rates are dependent upon weight, size, destination and products ordered - call for freight charge quotation. Should an order exceed size and/or weight limitations, motor freight will be used. Freight delivery is curbside. Inside delivery can be arranged for an additional charge. When necessary, equipment is banded and stretch wrapped to pallets. When delivered to the transportation company, shipments become the property of the purchaser. Before acceptance, the extent of any damage should be noted on the bill of lading.



Return Policy

At Salsbury Industries, we understand that occasional problems may arise with a customer’s order. That is why we have established procedures to deal with these issues in an effective, efficient and fair manner. An RGA (Returned Goods Authorization) number is the mechanism we use to process returned goods. That number must accompany any product that is returned. Freight prepaid to Salsbury Industries at 1010 East 62nd Street, Los Angeles, CA 90001-1598. Products must be returned in their original shipping cartons within fifteen (15) days of receipt and may be subject to a 25% restocking charge. Custom orders and orders with options cannot be returned.